Refund Policy

In case of dissatisfaction from our services or products, purchaser have the liberty to request a refund from us. Our Policy for the refund will be as follows:

Purchaser shall be eligible for a refund of purchased product according to the terms of this policy (“Refund Policy”). The Refund Policy shall not supersede or replace XINCHENG’s limited warranty or disclaimer of such warranty contained in XINCHENG’s End User License Agreement.

If you want refund our product then: Submit a formal request in writing by emailing xinchengprecision@gmail.com or call +86-13014767809 to confirm the refund.

Firstly, it should be returned with in 30 days after the date of dispatch.

Secondly, after getting your product, shipping charges + transaction charges + packing charges will be deducted from your amount & remaining amount will be transfer in your account if product is not have any type of damage.

Thirdly, if we got the product after 30 days from date of delivery it will not be accepted. If paid by credit card/debit card/net banking, refunds will be issued to the original credit card/debit card/net banking provided at the time of purchase and in case of payment gateway payments refund will be made to the same account. 

At last, once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below: 

For credit card refunds, please allow between 7-14 business days for the transaction to process. 

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 

For Wallet refunds (store credit), please allow 24 hours for your account to be updated.