Technical Support

XINCHENG not only provides excellent products, but also provides high-quality technical support to solve customer problems promptly, including machine installation, debugging, software operation, technical advice, maintenance support, and even remote help; you can quickly communicate with us in the following ways Get in touch, any technical questions we will reply within 24 hours.

1. Specially if US customers, you can contact our US after-sales support Mr. Tom, Tel: 716-400-8966. Tom will give you very professional technical guidance, because he has up to 40 years of industry experience, so you can buy our products with confidence.

2. You can contact us by email about any machine problems. In the email, please explain the time you purchased the machine, the model of the machine, and the problem with the machine. We suggest that you can send videos or pictures so that our technical support can quickly judge the problem and promptly provide the solution. Our service email is: xinchengprecision@gmail.com

3. In case of emergency, please call us, so that we can solve your problem first, our phone number is 0086-13014767809. You can also get in touch with us through WhatsApp, Skype, Facebook and other methods.

We practice that “Good Products Moves the World, Excellent Service Moves Customers”